•How long does a customer have to return an item?

Most items can be returned for a full refund within 48 hours of purchase. IF an item was personalized with a name, company logo, or custom logo, no refunds or exchanges will be accepted.
Any item purchased that has a scratch/dent/scent/oder (ei. perfumes or smoke) will not be returned, exchanged or refunded.
Items can be exchanged within 7 days; with exception of hand made or made-to- order purchases
The customer will pay any shipping fees for returned items

•What is the procedure for a return or exchange? How do customers contact you, and how long will the process take?

The customer will pay any shipping fees back to AC Wigley Customs for returned items
Contact AC Wigley Customs by phone, text or email
Accepted refunds will be processed within 5 business days
Accepted exchanges will be processed within 5 business days and shipped to the customer with no added shipping fee. The time to ship will depend on what is purchased (for example: made-to-order crochet items will take longer to make and ship than made-to-order wallets)

•Are there any items that are not returnable, such as sale items, or items that have been opened or used?

Any item purchased that has a scent (ei. perfumes or smoke) to it will not be returned, exchanged or refunded